Privacy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy. Information We Collect If you open an account on our site, we need your contact information including your name, e-mail address and mailing address. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users' demographics and interests, so that we can better understand and serve our users. "Cookies" "Cookies" are small files which store certain information about your activity on the website and are stored on your computer's hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website. Our Use and Disclosure of Your Information We may send emails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line "no emails" or reply to our email with the subject line "no emails". If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information. We may occasionally share customer names and addresses with reputable vendors. Of course, you can choose not to let us share your personal information with any other vendors, by sending an email to us with the subject line "don't share my information". We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that "perfect security" does not exist on the Internet. Linked Sites If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites. A Special Note About Children We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians. Changes to Privacy Statement; Consent We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement. Questions and Comments We welcome your questions and comments about this Privacy Statement.

 

Refunds

Refund Policy We offer a full refund, in case: - an order is not fulfilled for some reason. - we are not able to deliver your order due to items being out of stock. - cancellation/return of the order

The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank.

 

Substitution Policy
Occasionally it may be necessary to substitute flowers or containers with products of similar grade and quality. This may be necessary due to seasonal factors (for example, tulips or sunflowers may not be available during certain months in various regions worldwide) or due to limitations of supply within smaller towns or rural areas.

 

Each flower arrangement is designed by a professional florist. Pointroses.com will take extreme care to ensure that your order is as similar as possible to the requested item and we adhere to the following guidelines:

- We will not change the type, size or shape of the arrangement.

- The colors requested in assorted floral arrangements will be matched, even if this means substituting other kinds of flowers of equal or greater value.

- If substitution is necessary, ottawaflowers.com will make every effort to maintain the overall effect of the arrangement.

- In arrangements of one type of flower (i.e. roses), variety takes precedence over color - i.e. when you order a dozen roses it will always be a dozen roses.

- In all cases where substitution is necessary, we will always maintain the value and integrity of the overall product, and will substitute with flowers of equal or greater value.

- It is not our policy to contact the sender prior to filling an order if a substitution is required. However, if we determine that specific flowers are integral to the order which was placed, and a suitable substitute is not available, we will contact the sender for instructions prior to processing your order. Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items. While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season. In single-variety arrangements, variety will take preference over colour. For example, if we are out of 'red roses', we will substitute another colour of roses, not another flower. Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.

Return Policy We offer a full refund, in case:

- an order is not fulfilled for some reason.

- we are not able to deliver your order due to items being out of stock.

- cancellation/return of the order

The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank.

 

Substitution Policy

Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items.

While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season.

In single-variety arrangements, variety will take preference over colour. For example, if we are out of 'red roses', we will substitute another colour of roses, not another flower.

Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.

 

Return Policy

 Our return policy is simple and hassle-free. You may return any item for a full value on the item purchase price - excluding shipping & handling fees, as long as the product is in its original condition and must not be removed from its original packaging. Return request must be made within 24 hours of receipt of your orders.

We are unable to accept returns on perishable items.